When will my order be processed?
Orders received on Weekdays up to 2pm GMT will usually be processed and
dispatched on the same working day. Orders received after 2pm GMT on weekdays
will usually be processed and dispatched on the next working day (this will be
Monday for orders received after 2pm on Fridays, or Tuesday if it's a bank
holiday Monday). Usually all products on our website are held in stock, but on the
rare occasion that an item is out of stock, we will contact you with the
expected delivery time. Once your order is dispatched, you will receive an
email from us with a tracking number.
*Orders received after 2pm Friday up to midnight Saturday will usually be
dispatched by us, and sorted by An Post on Sunday and UPS on Monday (or Tuesday
if its a bank holiday)
* A working day is Monday to Friday, excluding public holidays.
* Order processing may take longer during busy periods such as Christmas,
Black Friday/Cyber Monday and during Sales.
*We deliver from Monday - Saturday**
(excluding Bank Holidays).
**Saturday deliveries are only to major towns and cities.
Do you deliver internationally?
We always try to accommodate every customer, so if you would like to purchase from us and live outside of Ireland please contact email@example.com with your location, desired product and quantity you require, and we will give you a quote for the expected shipping costs.
When will I receive my order?
Delivery for orders to the Republic of Ireland is usually Next Working Day after dispatch.
*All delivery days are estimate, but are based on our current delivery success rates.
** Deliveries may take longer during busy periods such as Christmas, Black Friday/Cyber Monday and during Sales.
How much does delivery cost?
We offer free delivery for all orders over €38 within the Republic of Ireland.
All other orders are subject to the following delivery charges within the Republic of Ireland:
- An Post (usually next day delivery) €4.95 per order
- UPS (usually next day delivery) €6.50 per order
Who will deliver my order?
All orders will be delivered by An Post or UPS, depending on who you choose.
I want to order items of a sensitive nature, can you ship them discreetly?
Yes, absolutely. All our orders are shipped in discreet packaging (items are packaged in plain padded envelopes or plain boxes), although our shipping labels may show our company name and address. If you have any special requests re-discretion - please don't hesitate to let us know as we are more than happy to try and help (email: firstname.lastname@example.org or phone: +353 1 886 9564).
What happens if I am not available when you try to deliver my order?
If you are not at home to accept the delivery you can contact the courier directly, either to re-arrange delivery or to collect your order yourself.
What should I do if I haven't received my order, or I have a problem ?
Please contact our Customer Service team with any questions (email: email@example.com or phone: +353 1 886 9564)