Click & Collect FAQs
Does McCabes Pharmacy offer ‘Click and Collect’ service?
Yes, simply order online for Free ‘Click and Collect’ delivery to your chosen McCabes Pharmacy Store.
What McCabes Pharmacy stores offer 'Click and Collect'?
'Click and Collect' is currently available in all 110 McCabes Pharmacy Stores. You can find them here
How do I get my order delivered to a store?
When you are placing your order, select “Click and Collect” during checkout. Select your preferred store from our store finder by either choosing: “Use my location” or add a town, city or your own address, and click search to find the stores closest to you.
Once we receive your order we will process it as soon as possible. It will be dispatched from our warehouse, and sent to the store you have chosen using our An Post delivery service.
When will my order be processed?
We process orders Monday to Friday (normal business days):
- Orders received before 2pm Monday to Friday are usually processed and dispatched the same working day.
- Orders received after 2pm Monday to Friday are usually processed and dispatched the next working day.
- Orders received after 2pm Friday up to 2pm Monday are usually processed and dispatched on Monday.
A business day is Monday to Friday, excluding public holidays. Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected dispatch time.
NB: Order processing may take longer during bad weather events, strikes and protests, and during busy periods such as Christmas, Black Friday/Cyber Monday and at Sale times.
What are the normal delivery times?
Click and Collect deliveries to McCabes Pharmacy stores are usually 1–2 working days after dispatch. We deliver from Monday to Saturday (excluding Bank Holidays). Saturday deliveries (with An Post) are to major towns and cities.
All delivery days are estimates, based on our current delivery success rates:
- An Post have a +90% next day delivery success rate with us
NB: Deliveries may take longer during bad weather events, strikes and protests, and during busy periods such as Christmas, Black Friday/Cyber Monday and at Sale times.
How much does ‘Click and Collect’ cost?
Delivery to any available McCabes Pharmacy Store is FREE for all orders.
How will I know when my order is ready for collection?
When your order is ready for collection you will receive and SMS and an email from us.
Then just bring an email printout of your order with you or show it to us on your phone, and you can collect your order when you are ready.
What if I want to return my click and collect order?
If you decide that your purchase is not suitable, please contact our Customer Service team via our Contact form and they will give you instructions to return it to our warehouse (our usual Returns Policy will apply).
We do not currently accept returns or issue refunds for click and collect orders in our stores. It is also our policy to refund the original form of payment, so we will refund the same payment method that was used when placing the order on our website.
What if I have received the wrong product, or a damaged product?
If you receive the wrong or a damaged product, please contact our Customer Service team via our Contact form, and they will will resolve it as quick as possible.
