FAQ

Orders received on Weekdays up to 2pm GMT will be processed and dispatched on the same working day. Orders received after 2pm GMT on weekdays will be processed and dispatched on the next working day (this will be Monday for orders received after 2pm on Fridays, or Tuesday if it's a bank holiday). Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected delivery time. Once your order is dispatched, you will receive an email from us with a tracking number.

Orders received after 2pm Friday up to midnight Saturday will be dispatched by us, and sorted by An Post on Sunday.

* A working day is Monday to Friday, excluding public holidays.

** Order processing may take longer during busy periods such as Christmas, Black Friday/Cyber Monday and during Sales.We deliver from Monday - Saturday* (excluding Bank Holidays).

*Saturday deliveries are only to major towns and cities.

We always try to accommodate every customer, so if you would like to purchase from us and live outside of Ireland please contact website@mccabespharmacy.com with your location, desired product and quantity you require, and we will give you a quote for the expected shipping costs.

Delivery for orders to the Republic of Ireland is Next Working Day after dispatch.

Delivery for orders to Northern Ireland is 1-2 Working Days after dispatch.

Delivery for orders to the UK is 2 Working Days after dispatch.

*All delivery days are estimate, but are based on our current delivery success rates.

** Deliveries may take longer during busy periods such as Christmas, Black Friday/Cyber Monday and during Sales.

We offer free delivery for all orders over €38 within the Republic of Ireland.

All other orders are subject to the following delivery charges:

• Republic of Ireland €4.75 per order
• Northern Ireland €7.95 per order
• United Kingdom €9.95 per order

All orders will be delivered by An Post.

Use this text to answer questions in as much detail as possible for your customers.

Please inform us of your intent to return the unwanted product or item so we can solve this matter quickly and efficiently. The following information is required when you contact us: (i) Your order reference number (ii) Your telephone and contact details. You can reach us by email: website@mccabespharmacy.com or by phone: +353 1 886 9564.

The cost of returning unwanted items is at your expense and as we do not offer a collection service you should use your own carrier. We recommend that you use a carrier who can give you a “Proof of Posting”, as until the parcel is received by us at the above address, it will remain your responsibility.

You can return your order to any McCabes store for an exchange or refund. First please follow first steps above, and when you arrive in store just show our sales team your order confirmation email as proof of purchase. It is our policy to refund the original form of payment, so the store will not refund you.

We will refund to the credit card which was used as payment through our website using the secure online payment system - please allow a few working days for this to be completed.

If you received an online product as a gift and you'd like to return or exchange it, please let us know in advance by email:website@mccabespharmacy.comor phone +353 1 886 9564. We will do our best to help solve the issue quickly and efficiently.

If you think that a product you have purchased on www.mccabespharmacy.com is faulty, please contact us straight away before returning the item. You can contact us by email towebsite@mccabespharmacy.comor call us: +353 1 886 9564.

Once you cancel your order within 14 days following the date of receipt delivery and we receive your returned item within 14 days of your notification of cancellation we are happy to provide a refund provided the products are unopened, unused and in the original packaging. Please allow up to 7 days for refunds to show up on your account, from the date we receive your return. We will refund you by the same method the original payment was received (eg a Credit Card payment will be refunded back onto the same card).

The value of returns, exchanges or refunds is the value of the item at the time of purchase.For more information, please email:website@mccabespharmacy.com.

Yes, simply order online for Free ‘Click and Collect’ delivery to your chosen McCabes Pharmacy Store.

'Click and Collect' is currently available in all McCabes Pharmacy Stores:

Adelphi Court, Airside, Athy, Ballymun, Blanchardstown, Bray, Citywest, Clarehall, Dundrum, Glasnevin, Gorey, Kimmage, Limerick, Lucan (Griffeen), Lusk, Malahide S.C, Pavilions S.C. (Swords), Rathbeale, Ridgewood, Rush, Sandyford, Santry, Tallaght, The Diamond (Malahide), Thurles, Wexford, Yellow Walls (Malahide)

When you are placing your order, select StorePickup during checkout. Choose your preferred store from the drop down list and complete your order.

We'll process your order as soon as possible and it will be sent to the store using either our own drivers or our An Post courier service.

Orders received on Weekdays up to 2pm GMT will be usually processed and dispatched on the same working day. Orders received after 2pm GMT on weekdays will usually be processed and dispatched on the next working day (this will be Monday for orders received after 2pm on Fridays, or Tuesday if it's a bank holiday). Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected delivery time. Once your order is dispatched, you will receive an email from us with a tracking number.

* A working day is Monday to Friday, excluding public holidays.

** Order processing may take longer during busy periods such as Christmas, Black Friday/Cyber Monday and during Sales.

We usually deliver from Monday - Friday 9am-5pm (excluding Bank Holidays). Orders to a McCabes Pharmacy store will usually be delivered to your chosen store as per the below delivery schedule. * Deliveries may take longer during busy periods such as Christmas, Black Friday/Cyber Monday and during Sales.See Full Store Delivery Schedule

Delivery to any available McCabes Pharmacy Store is FREE for all orders.

We’ll phone you when your order is ready for collection. Then just bring an email print out of your order with you or show it to us on your phone, and you can collect your order when you are ready.

If you decide that your purchase is not suitable you may return it instore (our usual Returns Policy will apply). It is our policy to refund the original form of payment, so we will refund to the credit card which was used as payment through our website using the secure online payment system.

If your item(s) are not what you ordered, you can exchange it in the store for the correct item, once the store has it in stock.